FAQ
My Work Drive
July 3, 2025
How do user licenses work?
Unique user Logins are tracked as each user logs in over the term of the annual subscription.
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My Work Drive
July 3, 2025
How do floating licenses work?
MyWorkDrive tracks the number of unique user logins and your subscribed user count needs cover enough users to support unique logins.
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My Work Drive
July 3, 2025
Why aren't some file types suitable to open via MyWorkDrive?
Why can't I open certain file types (such as Databases, PSTs, Accounting systems and the like) work via MyWorkDrive?
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My Work Drive
July 3, 2025
Migrate MyWorkDrive Server to a new machine
To migrate to a new MyWorkDrive Server following the server setup procedure in this article.
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My Work Drive
July 3, 2025
User's Domain accounts locked due to failed login attempts
Failed login attempts to MyWorkDrive will count as multiple attempts in Active Directory towards an Account Lockout Policy.
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My Work Drive
July 3, 2025
Network Shortcuts in MyWorkDrive Clients
Network shortcuts with UNC paths (.lnk files) are converted to folders on the MyWorkDrive Server to allow users to interact with files within them.
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My Work Drive
July 3, 2025
File Locking Details
MyWorkDrive is developed to interact with Windows SMB file sharing to place and read locks on Microsoft Office files when opened for editing.
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My Work Drive
July 3, 2025
Multiple Files and Folders Upload/Download using Web Client
Please note Drag and Drop provides multiple file and folder upload and download when using the browser client.
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My Work Drive
July 3, 2025
How do I update credit card information on our subscription?
This article covers hwo to update credit card information in your portal account.
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My Work Drive
July 3, 2025
User Home Folders
MyWorkDrive supports home folders configured through Active Directory. This is a set of steps to configure and troubleshoot.
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My Work Drive
July 3, 2025
What are the file sizes supported by Office Online?
Please refer to the link below on the file size limits.
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