FAQ
User Home Folders
02/15/2021 - As noted on the Server Setup Guide, MyWorkDrive supports home folders configured on the users’ profile in Active Directory. They display of home folders can be disabled in Settings in Server Admin. Just toggle the radio button off and home folders will not be displayed on any clients. If the home folder is displaying on […]"
Network Shortcuts in MyWorkDrive Clients
02/11/2021 - Please note that network shortcuts with UNC paths (.lnk files) are converted to folders on the MyWorkDrive Server to allow users to interact with files within them. Unfortunately Windows IIS and HTML will not allow us to display shortcuts in their native format or allow them to be managed or edited on the client side […]"
Why aren't some file types suitable to open via MyWorkDrive?
05/14/2020 - ContentsWhy can’t I open certain file types (such as Databases, PSTs, Accounting systems and the like) work via MyWorkDrive?QuickbooksPhotoshop / Adobe CreativeAutodesk / AutocadMicrosoft AccessLegacy Sharing in Excel (Shared Workbooks)Outlook PST Files Why can’t I open certain file types (such as Databases, PSTs, Accounting systems and the like) work via MyWorkDrive? A number of file […]"
User's Domain accounts locked due to failed login attempts
03/05/2020 - User logins to MyWorkDrive, when your MyWorkDrive server permits login via traditional Username and Password login (not SSO), are login events on Active Directory. Failed login attempts to MyWorkDrive will count as “attempts” in Active Directory towards an Account Lockout Policy, and may, in some scenarios, cause an account lockout with a low number of […]"
What are the file sizes supported by Office Online?
08/13/2018 - Please refer to the link below on the file size limits. https://wopi.readthedocs.io/en/latest/faq/file_sizes.html Dan GordonDaniel, Founder of MyWorkDrive.com, has worked in various technology management roles serving enterprises, government and education in the San Francisco bay area since 1992. Daniel is certified in Microsoft Technologies and writes about information technology, security and strategy and has been awarded […]"
How do floating licenses work?
05/21/2018 - MyWorkDrive tracks the number of unique user logins. Your subscription should cover enough users to support those unique logins to MyWorkDrive over the term of your subscription. Each active directory user id is counted as a unique login. Shared user ids are not permitted and violate the license agreement. To prevent sharing of passwords each […]"
File Locking Details
04/22/2018 - ContentsFile Locking OperationLocking TechniqueTimeoutsTroubleshootingFile Share SetupMyWorkDrive Locks PageFile Server Open FilesOwner FileScripted Removal of Unwanted Owner FilesOther Testing Tools.Effective AccessMyWorkDrive File TestsProcess ExplorerWebDAVNon-SMB Storage File Locking Operation MyWorkDrive is developed to interact with Windows SMB file sharing to place and read locks on Microsoft Office files when opened for editing. When Microsoft Office files are […]"
Migrate MyWorkDrive Server to a new machine
04/22/2018 - To migrate to a new MyWorkDrive Server following the server setup procedure below: Setup a new MWD server – please download and install our latest version by logging into the portal here, Follow the Server Setup document. The new server will run in trial mode for up to 15 days (see serial # migration notes below). If the MyWorkDrive […]"
Multiple Files and Folders Upload/Download using Web Client
04/22/2018 - Please note Drag and Drop provides multiple file and folder upload and download when using the browser client. Chrome browser is recommended. Internet Explorer supports only multiple files, not folders drag and drop. For download we also support downloading file or folders as zip. Dan GordonDaniel, Founder of MyWorkDrive.com, has worked in various technology management […]"
How do I update credit card information on our subscription?
04/22/2018 - For every subscription customer, a login is created at https://www.myworkdrive.com/portal Login to the portal using the email address you used when signing up. Once logged in, credit cards can be managed under Credit Card settings. Dan GordonDaniel, Founder of MyWorkDrive.com, has worked in various technology management roles serving enterprises, government and education in the San […]"